Welcome to the official Rules page for The Pokies 114. This page explains the terms and conditions that govern play on our gaming platform. We tested our processes and reviewed customer cases to create a clear, practical set of rules. Our results show that transparency and strict verification procedures help protect players and ensure fair outcomes for everyone.
The Pokies 114 is operated by the company registered under number 3-102-841524 with an address approximately 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. The operation commenced in 2021 and is managed from Costa Rica. The Pokies 114 operates in accordance with applicable regulatory requirements and maintains compliance procedures consistent with our declared oversight by PAGCOR. We continuously update our systems and policies to protect players and to meet evolving regulatory guidance.
These Rules and Terms apply to the use of The Pokies 114 gaming platform via internet-enabled devices including desktop and mobile. By registering an account and using our services you agree to be bound by these Terms. If you do not accept any part of these Rules you must not create an account or must immediately cease using our platform.
To play on The Pokies 114 you must meet the following requirements. These are enforced to protect players and comply with anti-money laundering and responsible gaming policies.
We require accurate personal details at registration. Our verification checks help prevent fraud, protect minors, and comply with AML regulations. Based on our testing of verification workflows, the clearer and faster you provide requested documentation, the quicker your withdrawals and account changes are processed.
To verify your account you may be asked to provide documentation. We may suspend or restrict your account until verification is complete.
| Purpose | Typical Documents | Notes |
|---|---|---|
| Identity | Passport, national ID, driving licence | Must match account name and date of birth |
| Address | Utility bill, bank statement (last 3 months) | Document must show current address |
| Payment verification | Card copy, bank statement, e-wallet screenshot | Card numbers may be masked; full verification details may be required securely |
| Source of funds | Salary slips, bank statements, tax documents | Requested for high-value deposits or withdrawals |
Our payment methods are designed to be straightforward. Deposits normally appear in your account once we receive confirmation from the payment provider. From our experience, most deposits are instant but some methods may require confirmation delays based on banks or third-party processors.
Deposit limits may vary by payment type and by country. We may impose maximum deposit amounts and reserves the right to refuse any deposit that appears to breach our policies. We will notify you of imposed limits through the payment method pages or via customer support.
Withdrawals are processed according to our verification status and payment method. We tested multiple withdrawal flows to identify where delays can occur and to streamline the process for players. Our findings show that verified accounts experience faster payout times.
| Payment Method | Typical Processing Time (after approval) | Playthrough Requirement |
|---|---|---|
| Bank Transfer | 2–7 business days | Varies by promotion; see playthrough rules |
| Credit/Debit Card | 1–5 business days | 3x on card deposits unless otherwise specified |
| e-Wallets | Within 24–72 hours | Depends on promotion eligibility |
Bonuses and promotions can add value but they are subject to specific terms. We designed our bonus rules to be fair and to prevent abuse. We examined common exploit techniques and implemented rules to close those loopholes.
We prohibit strategies aimed solely at completing wagering requirements without genuine play intent. Examples include betting patterns that lock profit and loss or placing offsetting bets across markets to reduce risk. If we have sufficient grounds to believe bonus play is abusive, we reserve the right to cancel winnings derived from that bonus at any point.
We take game integrity seriously. Our platform uses certified game providers and random number generation where applicable. Our monitoring systems look for unusual behaviour. From our testing, we have seen that automated or bot-assisted play increases the risk of account suspension and forfeiture of winnings.
If a game malfunctions, players must not attempt to exploit the issue. Our approach is to investigate incidents with game suppliers and technical partners. The outcome of such investigations is at our sole discretion, and we may decide to return affected funds, void bets, or take other corrective actions.
Your security matters to us. We employ industry-standard encryption and security practices to protect account data and transactions. Our privacy processes ensure personal information is used only for verification, legal compliance and service delivery. Access to personal data is limited to authorised personnel and service providers acting under confidentiality obligations.
We operate rigorous AML checks, which include monitoring deposit/withdrawal patterns, requesting source of funds documentation, and applying enhanced due diligence for large or suspicious transactions. Our testing across different scenarios indicates that providing requested documents quickly reduces the time to resolve holds on funds.
We care about safe play. If you feel your gambling is becoming problematic you can request account restrictions or self-exclusion. Our support team can assist with setting deposit limits, wager limits, session time limits, and self-exclusion periods.
If you breach these Terms or if we reasonably suspect fraudulent or criminal activity, we may suspend your account, withhold funds and close the account. Examples of breaches include providing false identity information, collusion, money laundering, and bonus abuse. We may also pursue legal action where appropriate.
Our priority is to resolve disputes fairly and quickly. If you have a dispute you should contact customer support and provide relevant evidence. We will investigate and provide a conclusion. If you remain dissatisfied, escalation processes are available, and we will outline official channels for external review where required by applicable regulation.
From our internal testing and review of customer feedback, we commit to the following:
To help you understand how these Rules apply in practice, here are a few typical scenarios based on cases we have tested and resolved:
We may update these Rules from time to time for reasons including regulatory changes, improved security measures, or service changes. We will publish updated terms and notify players where significant changes are made. Your continued use of the platform after modifications constitutes acceptance of the updated Rules.
The Pokies 114 is committed to a safe, secure and fair gaming environment. We ask that players act responsibly, provide accurate information and adhere to the rules laid out here. If you have questions, need help with limits, or require assistance with verification, contact our customer support team who will assist promptly and confidentially.
These Rules are intended to be clear and actionable. They reflect our testing, real-world casework and an ongoing commitment to regulatory compliance. By understanding and following these Rules you help make The Pokies 114 a safer and fairer place for everyone.
Last updated: the date of publication on this page. If you require a copy of these Rules or need them in another language, please contact support.
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